It’s no wonder then that ecommerce transactions completed using chatbots are projected to generate $112 billion by 2023. By 2023, over 70% of chatbots are estimated to be in retail.Ĭost benefits, upsell opportunities, marketing, and shopping cart recovery are all driving the rush for chatbots usage in the retail industry which stands to benefit the most from the industry. One-third of financial services companies further have voice-based experiences based on Amazon’s Alexa, Apple’s Siri, or Google Assistant interfaces. Two-thirds of financial service companies have added chatbots to their apps.Ĭhatbots have been gaining traction in the finance industry since the pandemic hit, with some financial services firms also using them for their online banking, as chatbots uses statistics confirm. Then, many people use chatbots on a daily basis without even being aware of it. These chatbots help them solve problems, send messages, or quickly complete actions. For instance, 35 million people in the US take advantage of voice-generated assistants at least once per month. In line with the latest live chat statistics, people are generally eager to use chatbot services. Over 1.4 billion people use messaging apps and are open to talking to chatbots. Traditional apps might be brought down to just another option for customers. Instead of integrating bots into apps, the latter will be built around them, predictions from Gartner show. Approximately 50% of companies planned to spend more on chatbots in 2021 than on mobile apps.Īccording to the chatbot growth statistics, chatbots will kick apps from the throne in the near future. By 2021, besides those companies that planned to have customer support chatbots, 40% are expected to adopt virtual assistants. Since 2018, there has been a 160% increase in interest from firms to implement chatbots. Some predictions about chatbot growth indicate that 70% of white-collar workers might interact with conversational platforms daily by 2022. About 47% of organizations planned to have chatbots for customer support in 2021. The chatbot savings statistics in the study point to savings of up to four minutes per inquiry which translates into $0.50-0.70 per interaction. Some industries using chatbots save up to $0.70 per interaction.Ī recent Juniper’s Research study suggests that some sectors like banking and healthcare are set to reduce resolution times and improve cost-saving by implementing chatbots. The size of the chatbot industry has been on the rise, and the $1.25 billion forecast for 2025 will mark a significant surge from 2016’s $190.8 million. Using artificial intelligence, these bots are equipped to reply to customers in natural language using voice or text. The chatbot market is forecast to reach $1.25 billion by 2025.Ĭhatbots are AI-powered conversational tools. Chatbots are expected to save 2.5 billion hours for companies by 2023.Ĭhatbot Industry Statistics 1.According to a recent survey, 47% of people would buy items via chatbot.Business leaders claim that chatbots raised the average sales by 67%.
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